Customer Testimonials
Staff is great to work with and helped give answers to any questions we had. great experience!
Great employees! Always very personable and good to work with.
Quick, easy and friendly! They value your time and your needs!
They provided an excellent buying experience. Great communication,very easy to deal with. Made the purchase on Saturday afternoon over the phone, they handled everything including a trade in over the phone. They delivered the truck to my house the next day which was a Sunday, 4 hours away, and picked up my trade in. Excellent service. It doesn’t get any better than that. They even called me the next day to let me know they found my garage door opener which I forgot to take out of the truck, and sent it back to me promptly.
Excellent communication, smooth transaction, and they went the extra mile to deliver my truck to my door on a Sunday, 200 miles away.
I have been wanting to purchase a truck for a while, and knew that when I was ready, Jim Rugg would be my salesman. Jim always makes the experience easy and quick. Between my husband and I, this truck makes our fifth purchase or lease through Jim and Springfield Buick. I always recommend Jim to my friends and family. And, I love my new truck!
This is my second vehicle from Springfield Buick GMC and I will be a future customer as well. Melanie and Zack are awesome. Such an easy and positive experience. Thank you so much!!
My experience has always been a pleasure. The only issue I have is why doesn't the Sales person go over all of the options such as oil undercoat or the 70,000 mile warranty before signing the sales agreement. I love my truck but I would have certainly argued for the oil undercoat and believe I could have gotten it at no cost . I just think its a shame you offer all of this basically to make a larger buck for the customer and I find it a little dis-honest
My experience was better than I expected. Heather was a pleasure to work with. She went above and beyond to meet all of my needs
Very professional, organized and detail oriented. Cordial and attentive, sensitive to my concerns. Explained all the features of my car, paired my phone. Great service! This is the second car we've bought from Springfield Buick GMC Cadillac and it's all because of Becca.
It starts with communication. Based on the customer service at the service desk and throughout the process, I would say it was a team effort to communicate with us all the electrical problems we had with our Equinox. Then it goes to trust. I trusted their judgement and knowledge on how to proceed in the process. Everything was up front ( no need to go into details here) and they kept us in the loop with parts delivery or lack of due to Hurricane Ida.
Melanie Rugg helped me get a new truck that is more me and that can keep up with my needs. She sat down and talked with me. Hear what I needed and didn’t try to push something I didn’t want on me. She helped me make my dream of having a good truck come true. I highly recommend that if you go through these guys you work with Melanie.
The best customer service experience.
when we returned to pick up the car on a saturday no one could find our key fob. Service was not open at around ten am on 9/5/2021 so we need to go back to get our key fob. Not happy!
I was impressed with the professionalism during a very difficult time to find trucks. Casie regularly checked in to keep me informed and the process was smooth and painless
our sales associate Heather was topnotch. She was professional and knowledgeable.
I have enjoyed buying and leasing my trucks from Springfield Buick GMC Cadillac. I would recommend them to anyone that appreciates good service and professionalism.
Everyone was pleasant and professional.
I purchased a 4x4 van from Springfield in June. I have been searching for almost a year. All the shopping and communicating was via phone and text. Jim and Zack were absolutely helpful and outstanding! I was concerned to buy off of the internet, especially sight unseen (except for photos) The guys sent any additional photos I requested. We have purchased many vehicles across the US and this was by far the best, most enjoyable (imagine buying a vehicle enjoyable), and easiest experience we ever had. They even drove it down to the airport in Hartford late on a Friday ...
I will continue to do all my business here. They were so fair on my trade and gave me a great deal on my new truck! They set up my first service appointment at time of purchase and everybody was friendly and outgoing! The General Manager even came out to personally say hello. Great group of people. I highly recommend............
Fast
High marks for this iconic car dealership in Vermont. I truly recommend the Autosaver Group as your first stop when buying or trading a vehicle. Customer satisfaction is their goal. Just bought my second vehicle from them and am very pleased with their service.
Jason was very helpful and pleasant to work with.
Work was done quickly and efficiently. Thank you.
I am a pretty simple kind of man; I like to walk into a store, do what I need to do, and leave. I've been to some other dealerships, where I've stayed there for almost 9 hours. But that wasn't the case here. I walked in, told them exactly what car I was interested in, did the test drive, and less than two hours later the car was mine. Melanie was amazing and even helped talk the insurance company I ended up going with down to a lower price overall. The only reason I didn't go a ...
The staff is top-notch and very personable. I've never had a negative interaction with anyone there. They go above and beyond for me every time, no questions asked. I've found my forever dealership, no doubt about it.
Jason did a fantastic job helping me perches my new Buick Encore !! He went out of his way to explain everything and make me feel comfortable with all of the features on my new car !! I will definitely let everyone know what a great experience I had. Thank you !!
This is our 3rd vehicle in a row dealing with Heidi!!! Very helpful and always helps us out!! Have bought vehicles here in the past as well.
🙂The people at this location were very professional and friendly. They made my experience easy and stress free. I would definitely buy a vehicle from them again.
Excellent experience!
Great staff to work. Made our purchase easier than other experiences
Excellent Service. Salesman was able to get me to the monthly payment I wanted . Received a fair trade in for my vehicle .
Great deal and great service. Delivery service was unexpected but greatly appreciated. will recommend to friends and family.
excellent service, but a little slow
Always a quick and painless experience whether I'm buying a truck or having it serviced. very friendly staff too.
Jason Gibbs made my car buying process quick and easy! He went out of his way to make sure I was satisfied with my purchase and that I made it out of the dealership on time for an appointment I had scheduled! I will definitely buy from Jason again!
Thank you very much for the purchase of our new automobile. Jason was very helpful and easy to work with.Thanks Again JASON.
Steve was great to work with !
Jim Rugg gave me top dollar for my trade in and a lower price on my new purchase than I thought possible. I was in and out in no time flat . Gets better with each purchase. Thanks
Professional, friendly and helpful!
Melani Rugg is the best she’s kind ,courteous,knowledgeable and goes the extra mile to help. I would recommend this dealership at any time for any new and used vehicle dealings.
Very simple. The majority of the deal was through text message and the home delivery was icing on the cake!
We found our 2021 GMC Sierra 1500 Denali at an excellent price with a generous trade-in allowance on our 2016 GMC Yukon. Jason Gibbs, our Salesman was knowledgeable, professional and courteous. Colby Mack, Sales Manager, made sure that we were comfortable with our purchase and never made us feel pressured....a pleasant change from our experiences at other car dealerships we shopped at recently. The entire process from beginning to end was smooth. From the test drive to financing to delivery of our brand new vehicle. We LOVE our new truck and appreciate everyone at Springfield Buick GMC Cadillac. We HIGHLY recommend buying ...
Fast easy and cost effective
This dealership is amazing, so easy to deal with and we were in and out so quickly. The truck looked amazing when we first pulled up and saw it, it was so clean and shiny. Have never had such a good experience at a dealership as I did here.
Fantastic service!
Heidi was so amazing! I have refered a few people to her after having the easiest purchase of my life. I can not believe how much work she put into me getting my new vehicle. She is a real asset to Springfeld GMC!
This dealership was absolutely amazing in helping me with my very first Cadillac purchase! My sales person was so knowledgeable & really patient in helping me to customize my new XT4 setting to my liking! Will absolutely recommend to everyone I know.
Heidi was great to deal with and had me in and out in 45 minutes.
Heidi did all a great sales person should do to help her customer obtain the vehicle of our choice for a reasonable lease payment price. Thanks Heidi!
Melanie is an absolute joy to work with. Coming in on her day off to deliver my vehicle, and make the deal work for me.
Went to Dealership to look at GMC Pickups and after a great experience with Melanie Rugg, I leased the truck and drove it home the same day. Thank you Melanie for a great experience and selling me a truck that I truly wanted.
Very quick responses with no lengthy negotiations just a quick honest fair deal. Out of five dealers ships Springfield gmc was the quickest and easiest to come to a deal. I will definitely be a returning customer.
Best car buying experience ever! Heather is super to deal with, she is a hard worker and a real go getter!
Excellent sales service from Jason and his sales manager this past Sunday. Worked with me to purchase my first new vehicle, and I left with a pleasant experience that was good for both parties. Would consider a vehicle from Springfield GMC anytime I might be in the market.
This dealership is one of the best from the service, to parts, sales, and the best for end the salespeople!!!!! I forgot the management is also one of the best... They had two great dealership Newport and Springfield now they only have one. bob Miller
This is my second truck I bought from here. Both experiences were great. Folks are very knowledgeable and the whole process was smooth. Never felt pressured or concerned about my purchase. Highly recommend checking them out
This is my second truck I bought from here. Both experiences were great. Folks are very knowledgeable and the whole process was smooth. Never felt pressured or concerned about my purchase. Highly recommend checking them out.
Wonderful customer service, clean waiting room and completed repairs done within my time required.
The sales department is one of the best I've dealt with! My new purchase was one of the smoothest purchases I've ever done and I usually trade up every few years, will definitely use Springfield GMC again!!
Jim was awesome again. Always make the process of buying a new vehicle easy.
Melanie is awesome!!!! Great job! Perfect car for my needs! Painless process! Def went the extra mile.
It was an awesome experience there thanks to Heather Thurber. To Heather Thurber who came in on her day off which coincidently was her birthday to close out the deal. Wow! Extraordinary customer service and a great experience. Terri Melville
Where do I begin....they are great! My wife is happy, so what else can I say. We made an out of town purchase, they provided all the info we needed to make a decision. They even offered solutions we did not know we needed about vehicle pickup. When it came to paperwork, the finance team had their stuff together and could not have made it easier. Very pleased. Thank you to the team at Springfield.
Great customer service ! Smooth transaction and delivery !
The staff was very helpful thru the process of turning in my old lease for my new lease. Very pleasant experience.
My journey of finding the right truck and cost was a long process. I was so very lucky to work with Melanie from Springfield GMC. She kept up with the constant emails and phones calls from me. She was amazing. This was my first time dealing and working with Springfield GMC and it will not be my last. Thanks again! Harold Craig
Becca Ferland was understanding, supportive, friendly, and really genuinely cared about making sure I got everything I wanted, and also assisted my best friend Jody with a purchase. She's absolutely wonderful, and as long as you keep her, and employ people like her, I'll be a customer for life. Just keep an eye on her soda consumption! 😉 Everyone else I encountered at the dealership was also friendly and welcoming. I'm glad I found my new vehicle purchasing home. Springfield Buick GMC is amazing, highly recommended!
Melanie was great, she made the process easy and stress free! No games! Definitely recommend Springfield Buick GMC Cadillac!
After two phone calls I had the deal I wanted on a 2021 Sierra crew cab. My sales person Heidi was easy to deal with and everyone at the dealership is nice and respectful. This is the 3rd GMC truck I have leased from Springfield. Too bad other dealerships don't work the way Springfield does.
Becca Ferland was understanding, supportive, friendly, caring, and really genuinely cared about making sure I got everything I wanted, and also assisted my best friend with a purchase. She's absolutely wonderful, and as long as you keep her, and employ people like her, I'll be a customer for life. Just keep an eye on her soda consumption! 😉 Everyone else I encountered at the dealership was also friendly and welcoming. I'm glad I found my new vehicle purchasing home. Springfield Buick GMC is amazing, highly recommended!
This is the second vehicle that we have bought from Springfield Buick and Heather Thurber has been our sales person for both of them.She is very knowledgeable about the new vehicle‘s and getting help on the trade in’s . Service is very accommodating to your schedule for your service’s.I would highly recommend using HeatherThurber as a sales person for all your needs when you go for a used or new vehicle at Springfield Buick GMC Cadillac in Springfield
was very good , just need a sports bar when we have to wait a while 😉
Everyone was present, paid attention to our request and got the car we wanted.
Steve Horsky was great! He was friendly and helpful and worked hard to make everything turn out perfect. Ask for Steve!
This dealer is TOP NOTCH! Let's just start by saying I have bought about 100 vehicles over the years and have had a wide variety of experiences of course both good and bad... Recently I contacted this dealership randomly from just shopping on their website and being frustrated with the service and the run around I was getting for pricing at other dealers. I was getting the "we are selling so many trucks we aren't giving anyone any discounts right now" speech... I happened to get connected with the commercial sales manager, he was AWESOME! He gave ...
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