Customer Testimonials
Casie our salesperson was great. She had the truck waiting for us to look at and test drive as she had promised, handed us the keys and said take it for a ride. After the purchase she made sure to go over the truck with us and worked to get running boards put on the truck so I did not have to be a mountain climber to get in. Katie in finance was great and walked us thru the whole process. Our first experience was awesome. Was very suprised to be able to get a new truck that day. The ...
Quick friendly service was pleased with today's visit
I had a great experience with Heidi Goodrich here at Springfield GMC. As a very nervous first time car buyer with a solid idea of what I was looking for numbers wise, I was hesitant to go through a dealership for a vehicle. Heidi met me where I was at, treated me respect, and gave me a fair deal considering the crazy market for vehicles right now. Very happy with my purchase!
Fantastic service! Every person I spoke with was amazing and my experience was well worth driving 1 hour to their location to get work done to me vehicle. I will be using them for all my future needs.
Eric was very pleasant, polite and helpful. Others I met were pleasant also. However, I think the whole process took to long…not sure why the car wasn’t preped before my arrival as I had an appointment and had committed to a a lease deal prior.
This was by far the best experience I have ever had buying a vehicle. I can not say enough good things about my experience and will be sure to send every single person I know to Springfield Buick GMC Cadillac.
Everyone is always very helpful and the Service Department at Spfld. GMC is THE BEST!!!!
Hands down, one of the best experiences I've ever had buying a car. The entire staff was on point but Melanie went above my expectations. Truly the best customer service experience ive had in a long time. Very attentive, knowledgeable, and supportive throughout the process. I recommend this dealership to anyone who is looking for a hassle free process with a smile. Thank you guys for the excellent service!!!!
I'm very happy with all of the help that I got from everyone. Everyone was very nice and friendly. They were very helpful all of the way through buying the truck that I bought. Thank you too everyone ☺️
The service is excellent
Had some issues with the service department but Wayne in service got it straightened out.
Melanie Rugg was great to work with and very pleasant, she went the extra mile to get my son into the vehicle that he really wanted. I would request that if anyone is looking for a vehicle to go see Melanie Rugg, she will help you
Was quick service and as always everyone is super friendly. The waiting room is very clean and quiet
Heidi did a great job. She was very courteous , helpful, and answered all of our questions. The other staff members we met also helped in their areas of expertise. Nice experience…
Jim Rugg is great to work with, everyone at GMC is so nice, accommodating and goes the extra mile for their customers!
I have bought several vehicles from here and have always been treated with respect. Heidi is wonderful, she and the other staff go out of their way to make the buying experience not only painless but enjoyable.
The service department is always professional and responsive
Casie in sales was great. Allison who has helped me in the past as well as the gentleman who helped me today in service are very helpful as well. Much better experience all around than I've had with key/team nissan. I don't feel like they are doing the classic auto shop gimmicks with brakes and filters every time. They all helped me resolve a couple minor problems. I don't recommend anything to anyone and I hate driving to Springfield from home but I would actually recommend Springfield gmc Buick Cadillac despite the fact there are Chevy/...
Shout out to Becca Ferland! She was a pleasure to work with and purchasing the vehicle was extremely effortless. Would highly recommend her.
This was the easiest experience I've ever had getting a car both Steve and Matt were really professional and I couldn't be happier with the car I will definitely be returning in the future thanks again guys !!!!
Heather and the rest of the Autosaver team made it very easy to trade in my truck and purchase a new GMC Sierra. Heather made my experience of buying my new truck very stress free. Thank you!
Truly amazing customer service thank you Jim rugg and the rest of the springfield gmc team for everything the acadia fits our family and we are truly happy customers !!!
Truly amazing customer service thank you Jim rugg and the rest of the springfield gmc team for everything the acadia fits our family need and we are truly happy customers !!!
Top notch service! Heidi was amazing
Love doing my business with you ,your always friendly and kind when I walk through your doors. The service is always awesome.
This place is great, I enjoy doing business at Springfield Buick GMC Cadillac
The most helpful place I've ever delt with
As usual Heidi was great! She goes above and beyond to help us get what we are looking for. We are happy this far with our New 2022 GMC Terrain
Good service beginning with Service Advisors at check-in... Clear/concise description of car repairs and problems.
I had a great experience Katie was great to work with and made the deal go smoothly.
The service team went out of their way to help my husband and me when we broke down far from home. They were friendly, professional, and knowledgeable. Highly recommend!
Never enjoyed purchasing a new automobile as much as purchasing one from Melanie Rugg at Springfield GMC. Melanie goes above and beyond to help her customer. She is knowledgeable about the product she is selling. Everyone was great and willing to help make your sale pleasurable.
The customer service is great. They are always super friendly and helpful. Fran who worked on my car and has in the past is awesome. Always willing to answer questions and keeps in contact me the whole time about what's going on and what the status of the vehicle is.
So glad we decided to go back to Springfield GMC. Heather Thurber was TERRIFIC!! Not one email or text went unanswered. She knows her stuff.
Many blessings and bravos to Georgeanna for advice that helped me through a scary moment when the ignition locked and I couldn't unlock it. The manual was of little help but Georgeanna's instructions were clear and precise on just how to free the lock. In less than five minutes, I did it! Even AAA didn't want to bother. Just tow it for service. Well, this is one service advisor worth her weight in gold. Johanna
Great staff, comfortable waiting area, service is always prompt.
Great people! Excellent service!!
Had a great experience from start to finish purchasing a new Sierra. Becca was patient with us to test drive a few to find the right one and has a great sense of humor. Will not hesitate to recommend Becca and the team at Springfield Buick GMC. Very professional.
We call for service and get immediate time and excellent service. All the staff we have worked with are very polite to us.
Quick and easy oil change and tire rotation.
Good 👍
Found everyone to be helpful and courteous. Went out of their way to find me the vehicle I wanted. Mike Allard
Very informative, timely, and easy to work with!
We have bought 6 vehicles from Springfield we have the best sales person to work with Casey Belmont . Casey is always can answer a question or get the help you need Casey you are awsome
Could you please change it to Springfield VT Buick GMC Cadillac To close to Springfield MA
Springfield is amazing they have taken care of me and my wife for six months now we wouldn’t go anywhere else they’re amazing
Such a great experience. I have purchased many vehicles and by far this was the best experience.
Heather Thurber was my sales person and she was absolutely fantastic! I will be back to her at Springfield Buick GMC for all my future vehicles!!!
so far so good customer service is top notch! there is a small disconnect from sales to service but its not a huge deal
Heather was great. Knowledgeable, and courteous. Great overall experience at a dealership.
Purchased two trucks for business use and the transaction was smooth.
I have purchased 15 trucks,cars, at this dealership over the last 17 years.. I will continue to buy them at the above dealership. The Service department is 2nd to none.. Robert Vessichio
Once again I received top notched service on my truck. My service advisors, Georgeann and Wayne, answered all my questions and were extremely helpful. The service technician was able to identify and remedy the issue in a timely manner. Outstanding! Thanks again.
The waiting area is nice and clean with bottled water available.
Buying yet another vehicle from Heidi was very professional and made simple. Both she and Mike worked to get us the deal put together in a timely manner. The detail shop was spot on, probably one of the cleanest we have received. Thanks again and I’m sure to be back again. Gary Adams.
Very friendly, great atmosphere, and no sitting around for hours waiting to get approved. Will definitely recommend to friends and family
Excellent service!!
Best experience I have ever had at a dealership. Everything went very smooth and no surprises. Jim and Matt were great to deal with.
Experience was excellent everybody was friendly specially Zack helped us He was excellent
Willingness to hear your needs and respond to them to get you the best deal they can
Yes, they were on time and quick
Easiest truck/car buying experience. No MSRP mark up, was able to get my truck 8-12k below others. Melanie is a straight shooter which I also appreciate as a business owner! Will be buying future vehicles through them.
This dealer is TOP NOTCH! Let's just start by saying I have bought about 100 vehicles over the years and have had a wide variety of experiences of course both good and bad... Recently I contacted this dealership randomly from just shopping on their website and being frustrated with the service and the run around I was getting for pricing at other dealers. I was getting the "we are selling so many trucks we aren't giving anyone any discounts right now" speech... I happened to get connected with the commercial sales manager, he was AWESOME! He gave ...
Gary with IAM listened to me and helped get me the truck I wanted. I have purchased 7 vehicles here and this was my best experience.
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